In addition to other words and expressions that may be defined elsewhere in these Terms, unless the context otherwise requires, the following capitalized terms wherever used in the Agreement shall have the meanings as ascribed hereunder:
GrabGuidance respects and complies with the EU General Data Protection Regulations (GDPR). Some of the key ways we comply with these regulations are:
We explain what you’re consenting to clearly and without ‘legalese’ and ask that you explicitly consent to contact from us.
In the event of a breach, we will notify affected users within 72 hours of first having become aware of the breach.
Users can request confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Further, we shall provide a copy of the personal data, in an electronic format..
Once we have compared your (the subjects’) rights to “the public interest in the availability of the data”, we may delete your personal data where you have requested this.
We allow you to receive the personal data concerning you, which we will provide in a ‘commonly used and machine-readable format’ and you have the right to transmit that data to another ‘controller’.
We implement appropriate technical and organizational measures, in an effective way and protect the rights of data subjects’. We hold and process only the data absolutely necessary for the completion of our duties (data minimization), as well as limiting the access to personal data to those needing to act out the processing.
Use of the Site, Application and Services is available only to persons who can form legally binding contracts under Indian laws. The Site, Application and Services are intended solely for persons who are 18 years of age or older. If you are below 18, then your parent or guardian can open an account and help you enroll in course/sessions/sessions that are appropriate for you. The use of the Site, Application and Services is also not available to persons whose membership has been suspended or terminated by GrabGuidance for any reason whatsoever. Any access to or use of the Site, Application or Services by anyone under 18 years is expressly prohibited. By accessing or using the Site, Application or Services you represent and warrant that you are 18 years or older.
By using the Site, Application or Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm. You agree not to attempt to impose liability on or seek any legal remedy from GrabGuidance with respect to such actions or omissions.
Cancellations and Refunds Terms:
If you or your child cancel a tutoring/guidance session before 4 hours of the session’s scheduled start time, your account will be charged with the full tuition/guidance fee.
If you or your child cancel a tutoring session between 4 hours and 10 hour of the session’s scheduled start time, your account will be charged with 75% of the tuition/guidance fee.
If you or your child cancel a tutoring session between 10 hours to 24 hours prior to the session’s scheduled start time or if you or child do not show up for the session, your account will be charged with 50% of the tuition/guidance fee.
If your tutor/expert cancels or does not enter the classroom within the first 5/10/15 minutes of a scheduled session of 20 min/40 min/ 1 Hr, no credits will be deducted from your account.
If neither the student/learner nor the tutor/expert shows up for the session, both of them will be penalized.
If you are late for your scheduled session, you will still be billed from the start of the scheduled time. For example, if you are 20 minutes late for a one-hour session, the full hour will be billed to your account.
If you are 15 minutes late or more, your tutor/expert may cancel the session. If they choose to do so, you will be billed for the entire duration of the scheduled session up to 1 hour.
If your tutor/expert is 15 minutes late or more, you will have the option of cancelling the entire session at no charge to you or extending it another number of minutes.
If you choose to end a scheduled session early, you will still be billed for the full scheduled time. For example, if you schedule a one-hour session and choose to end the session after 45 minutes, one hour of tutoring/guidance time will still be deducted from your account.
If your tutor/expert agrees to remain in the session and assist you past the scheduled session time, you need to book the teacher/expert/mentor’s slot (for 1 hour again under “pay per lesson”) before the end of current session.
Students are not permitted to offer a gratuity to their tutor/experts, either inside or outside of GrabGuidance.
If a tutor/expert cancels a tutoring/guidance session between 3s to 24 hours prior to the session’s scheduled start time, you will incur penalty of the full session charge. You will not be required to pay this amount, but it will be deducted from your overall credit balance on GrabGuidance and student will be refunded the complete amount paid for the scheduled session
If you do not show up for the session, signaled by being absent for the first 15 minutes of a scheduled session, you will incur penalty of the full session charge. You will not be required to pay this amount, but it will be deducted from your overall credit balance on GrabGuidance and student will be refunded the complete amount paid for the scheduled session.
Tutors/expert with frequent late or no-show fees added to their account will be given several warnings from GrabGuidance before being removed from the service entirely.
If you are more than 5/10/15 minutes late for a tutoring/guidance session of 20/40/60 mins, 10% of your session earning will be deducted from your earnings on GrabGuidance.
If you are 15 minutes late or more, your student will have the option of cancelling the session altogether. If they choose to do so, you will incur penalty of the full session charge. You will not be required to pay this amount, but it will be deducted from your overall credit balance on GrabGuidance.
If your student is 15 minutes late or more, you may be required to cancel the session. In this case, you would earn 15 minutes credit, or could choose to continue the session and earn the full amount (including the time spent waiting).
If you choose to end the session early, you will be paid on pro rata basis. For example, if you choose to end a one-hour scheduled session after 45 minutes, you will still be paid for 45 minutes of tutoring/guidance.
If your student agrees to remain in the classroom past the scheduled session time, you will continue to be paid per minute in the classroom.
Tutors/experts are not permitted to receive gratuities from their students, either inside or outside of GrabGuidance.
You understand and acknowledge that appropriate governmental agencies, departments or authorities (the “Tax Authority”) where your office or residence is located may require Taxes to be collected from Students on the amount paid for the Course/session and to be remitted to the respective Tax Authority. The laws in jurisdictions may vary, but these Taxes may be required to be collected and remitted as a percentage of the Course/session Fees set by GrabGuidance.
If anyone who you feel is acting or has acted inappropriately, including but not limited to anyone who (i) engages in offensive, violent or sexually inappropriate behaviour, or (ii) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and then to GrabGuidance by contacting us with your police station and report number; provided that your report will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you.
The Site, Application, Services, and Collective Content are protected by copyright, trademark, and other laws of India. You acknowledge and agree that the Site, Application, Services and Collective Content, including all associated intellectual property rights, are the exclusive property of GrabGuidance and its licensors. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Site, Application, Services, or Collective Content. All trademarks, service marks, logos, trade names, and any other proprietary designations of GrabGuidance used on or in connection with the Site, Application, Services, and GrabGuidance Content are trademarks or registered trademarks of GrabGuidance in India and abroad. Trademarks, service marks, logos, trade names and any other proprietary designations of third parties used on or in connection with the Site, Application, Services, and GrabGuidance Content are used for identification purposes only and may be the property of their respective owners. As a Member, you understand and agree that you are bound by the additional Terms, Guidelines and Policies that apply to your use of the Site, Application, Services and Collective Content, including GrabGuidance’s Trademark & Branding Guidelines (as may be updated from time to time).
Our Site, Application and Services have different products, features and offerings, so sometimes additional terms or product requirements may apply to your use of those products, features or offerings. If additional terms are available for the relevant product or Services you use, those additional terms become part of these Terms.
Subject to your compliance with these Terms, GrabGuidance grants you a limited non-exclusive, non-transferable license to download and install a copy of the Application on each mobile device or computer that you own or control and run such copy of the Application solely for your own personal use.
PAYTM TERMS AND CONDITIONS
The terms “We” / “Us” / “Our”/”Company” individually and collectively refer to Grab Guidance Services LLP and the terms “Visitor” ”User” refer to the users.
This page states the Terms and Conditions under which you (Visitor) may visit this website (“Website”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.
All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under licence, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.
You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission.
Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation,
Visitors may not use the Web Site in order to transmit, distribute, store or destroy material
The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of www.GrabGuidance.in or their breach of the terms .
User agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user’s transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.
User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent. User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company’s total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.
In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.
GrabGuidance is a unique marketplace platform offering personalised 1:1 online academic & career guidance for learners & students by highly experienced educators & professionals.
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